FAQ's
<div><span style="font-size:12pt"><span style="font-family:'HelveticaNeue-Italic'"><span style="color:#000000"><span style="font-style:italic">General</span></span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">Can I track the location of my booked bus online?</span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Yes, you can! If you've booked with Colliwaye, you'll receive a live tracking link via SMS and </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">WhatsApp after booking. This allows you to monitor your bus’s real-time location and plan </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">your arrival accordingly.</span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">Do I need to create an account on the Colliwaye site to book my bus ticket? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">No, creating an account is not mandatory to book a ticket on Colliwaye. However, we </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">recommend signing up for a faster booking experience next time. Plus, registered users can </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">easily access exclusive discounts, special offers, and manage their bookings more </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">conveniently.</span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">Does booking a bus ticket online cost more? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Not at all! Online booking through Colliwaye costs the same as buying a ticket at any </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">physical counter. In fact, it's more convenient — you can choose from Single Sleeper, </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Shared Sleeper, or Seat options and book directly from our website, anytime, anywhere.</span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'Arial-BoldMT'"><span style="color:#000000"><span style="font-weight:bold">How many days in advance can I book a bus ticket? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">You can book your bus tickets up to 30 days before your intended date of travel.</span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'Arial-BoldMT'"><span style="color:#000000"><span style="font-weight:bold">Can I get a soft copy of the receipt for office reimbursement or claims? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Yes, absolutely. To receive a soft copy of your ticket receipt for office claims, simply send an </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">email to support@ticketsimply.com, and our team will assist you promptly.</span></span></span><br /> </div> <div><span style="font-size:12pt"><span style="font-family:'HelveticaNeue-Italic'"><span style="color:#000000"><span style="font-style:italic">Tickets </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">How can I book bus tickets on Colliwaye? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Booking bus tickets on Colliwaye is quick and easy. Simply go to the homepage and enter </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">your source and destination cities in the "From" and "To" fields. Select your travel date and </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">click the Search button. You’ll then see a list of available buses on your selected route, </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">choose the one that suits you best and proceed with the booking.</span></span></span><br /> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">Does Greenline Travels offer phone booking? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Yes, Greenline Travels does offer a phone booking option. Simply call our customer care at </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">123456789, and our team will assist you with your booking over the phone</span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'Arial-BoldMT'"><span style="color:#000000"><span style="font-weight:bold">Are children eligible for half-ticket fares? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">No, children above the age of 5 years are required to pay the full ticket price.</span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">Can I change the date of my journey after booking? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Yes, you can reschedule your journey after booking your ticket on Colliwaye. If your travel </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">plans change, simply click on the “Reschedule” option to choose a new travel date, subject </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">to operator policies and availability.</span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">Is it mandatory to carry a printout of the ticket? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">No, carrying a printed copy of your ticket is not required. Once you book your ticket online, </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">you'll receive your ticket details via SMS and WhatsApp. Just show the message to the </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Colliwaye crew during boarding they’ll already have your seat and booking information on </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">hand.</span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">What is an mTicket? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">An mTicket is a mobile ticket sent via SMS when you book your bus through Colliwaye. It </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">contains your TIN number, PNR number, and all other essential ticket details. You can use </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">this mTicket to board the bus, no printout needed.</span></span></span><br /> </div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">I entered the wrong mobile number while booking. Can I receive my mTicket on a </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue-Bold'"><span style="color:#000000"><span style="font-weight:bold">different number? </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Yes, you can. If you entered an incorrect number during booking, please contact Colliwaye </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">Customer Care. Our support team will verify your details and resend your mTicket to your </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'HelveticaNeue'"><span style="color:#000000">correct or preferred mobile number.</span></span></span></div> </div>